FAQs

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joyn is opening up a new world of closer, more exciting mobile communications and, not surprisingly, people have lots of questions about what it means for them. Here we answer some of the most common ones:

  • Q: How do I know if my new phone has joyn in it?
    • A: If you see the following iconology and branding  on your device or packaging then you are joyn enabled.
  • Q: I don’t have a new phone but I want to become part of the joyn community. What can I do?
    • A: If you have an Android or iPhone then you can download the joyn app and become part of the community.
  • Q: Where can I get a joyn-enabled mobile phone?
    • A: Contact your service provider to understand which joyn enabled mobile phones are available.
  • Q: How much does it cost to use joyn?
    • A: This will depend on the tariff that you are presently on. Please contact your service provider to understand costs.
  • Q: What happens if I want to connect with somebody who is not in the joyn community?
    • A: Your mobile phone will automatically indicate which contacts within you phonebook are joyn enabled.
  • Q: How does joyn work? What can I do with it?
    • A: joyn brings you closer to the people in your address book by combining all the ways you want to be in touch – talk, chat, share videos, photos and files. Connecting with people is now more fun, more interactive, and more immediate than ever before:- Share the chat – with one-to-one and group instant messaging
      - Share the moment – with videos, pictures, music and files
  • Q: If my phone has joyn, do I have to use it?
    • A: This service is optional.

If you don’t find the answer to your question here, please contact your network operator.